PRIVACY POLICY

Last updated: 11 August 2026

  1. INTRODUCTION

Indelex Ltd. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, retain and protect personal information when you visit our website, contact us or otherwise communicate with our business.

We process personal information in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and other applicable data-protection legislation.

  1. WHO WE ARE

Indelex Ltd. is the Data Controller responsible for determining how and why your personal information is processed.

Our contact details are:

Indelex Ltd.
Newgrange Business Park
Donore Road
Drogheda
Co. Louth
Ireland
A92 VY86

Telephone: +353 (0)41 213 3007
Email: info@indelex.com
Website: www.indelex.com

Company Registration Number: 59815
VAT Number: IE 4500168M

  1. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect the following information:

• Your name
• Your business or organisation
• Your job title or role
• Your postal address
• Your email address
• Your telephone number
• The contents of enquiries, correspondence or messages you send us
• Information required to prepare a quotation, process an order or provide products and services
• Technical information generated when you use our website, such as your IP address, browser type, device information and website activity
• Any other personal information you voluntarily provide to us

Please do not provide sensitive personal information through our website unless we have specifically requested it and there is a legitimate reason for doing so.

  1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• When you contact us through the website
• When you communicate with us by email, telephone or post
• When you request product information, technical assistance or a quotation
• When you place an order or enter into a business relationship with us
• When you visit or interact with our website
• From a company or organisation you represent
• From suppliers, service providers or other legitimate business sources

  1. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to enquiries and requests
• Provide product, technical or commercial information
• Prepare quotations and proposals
• Process and fulfil orders
• Supply our products and services
• Manage customer and supplier relationships
• Provide customer support
• Maintain business and transaction records
• Administer and improve our website
• Protect our website, systems, personnel and business
• Prevent or investigate fraud, misuse or security incidents
• Meet our legal, regulatory, accounting and insurance obligations
• Establish, exercise or defend legal claims
• Send relevant business communications where permitted by law

We will only use personal information for the purpose for which it was collected unless we reasonably consider that it is necessary to use it for a compatible purpose.

  1. OUR LAWFUL BASES FOR PROCESSING

Depending on the circumstances, we process personal information on one or more of the following lawful bases:

Contract: Where processing is necessary to take steps at your request before entering into a contract or to perform an existing contract.

Legal obligation: Where processing is necessary to comply with a legal or regulatory requirement.

Legitimate interests: Where processing is necessary for the legitimate operation, administration, security or development of our business, provided your rights and interests do not override those interests.

Consent: Where you have freely given your consent for a particular use of your information.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing carried out before its withdrawal.

In some circumstances, we may still be required to retain particular information after consent has been withdrawn to comply with legal or regulatory obligations.

  1. SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information.

We may share information with carefully selected third parties where this is necessary for legitimate business purposes or to meet our legal obligations. These may include:

• IT, website-hosting and technical-support providers
• Email and communications providers
• Professional advisers, including accountants, auditors, insurers and legal advisers
• Delivery, logistics and fulfilment providers
• Payment and banking service providers
• Government bodies, regulators, law-enforcement agencies or courts where disclosure is legally required
• Other suppliers or service providers acting on our behalf

Where a third-party service provider processes personal information on our behalf, we require it to protect that information and process it only in accordance with our instructions and applicable law.

  1. INTERNATIONAL TRANSFERS

Some service providers may process or store information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, we will ensure that an appropriate legal transfer mechanism and suitable safeguards are in place, as required by data-protection law.

  1. HOW LONG WE RETAIN INFORMATION

We retain personal information only for as long as it is necessary for the purpose for which it was collected and to satisfy any legal, regulatory, accounting, insurance or reporting requirements.

Different retention periods may apply to different categories of information. We consider the nature and sensitivity of the information, the reason it was collected and our legal obligations when determining the appropriate retention period.

When information is no longer required, it will be securely deleted, destroyed or anonymised.

  1. INFORMATION SECURITY

We use appropriate organisational and technical measures to protect personal information against:

• Unauthorised access or disclosure
• Accidental loss
• Misuse or alteration
• Destruction
• Malware and other online threats

Our security measures include, where appropriate, firewalls, anti-malware protection, email filtering, access controls, website vulnerability monitoring, secure storage, backups and staff data-protection training.

Access to personal information is limited to employees, contractors and service providers who have a legitimate business need to access it.

Although we take reasonable measures to protect personal information, no website or method of electronic communication can be guaranteed to be completely secure.

  1. PERSONAL DATA BREACHES

Indelex Ltd. maintains procedures for detecting, investigating and responding to personal data breaches.

Where a breach is likely to create a risk to individuals’ rights and freedoms, we will notify the Data Protection Commission within the period required by law. Where a breach is likely to result in a high risk to affected individuals, we will also inform those individuals without undue delay.

We maintain appropriate records of personal data breaches and the actions taken in response.

  1. YOUR DATA-PROTECTION RIGHTS

Subject to certain legal conditions and exemptions, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to particular uses of your information
• Request the transfer of information you provided to us
• Withdraw your consent where processing is based on consent
• Lodge a complaint with the Data Protection Commission
• Ask about any automated decision-making or profiling involving your information

These rights do not apply in every circumstance, and we may need to retain or continue processing certain information where permitted or required by law.

  1. EXERCISING YOUR RIGHTS

To exercise your data-protection rights, please submit a written request using the following contact details:

Email: info@indelex.com

Post:

Indelex Ltd.
Newgrange Business Park
Donore Road
Drogheda
Co. Louth
Ireland
A92 VY86

Please describe your request clearly. We may need to request information to verify your identity before releasing or changing personal information.

We will normally respond within one month, as required by GDPR. If your request is complex or involves several separate requests, the response period may be extended where permitted by law. We will inform you if an extension is necessary.

  1. COOKIES AND WEBSITE TECHNOLOGIES

Our website uses cookies and similar technologies to operate correctly, maintain security and, where permitted, understand how visitors use the website.

Where consent is required, optional cookies will only be used after you have made your cookie choices. You can manage or withdraw your consent through the cookie settings available on our website.

Full details of the cookies and related technologies used by this website, including their purposes and how long they remain on your device, are provided in our separate Cookie Policy.

  1. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by other organisations. Indelex Ltd. is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

  1. COMPLAINTS

If you have a question or concern about how we process your personal information, please contact us first at info@indelex.com so that we have an opportunity to address it.

You also have the right to raise a concern with the Irish Data Protection Commission:

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland

Website: www.dataprotection.ie

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our activities, website, services or legal obligations.

The latest version will be published on this page with its effective date. We recommend reviewing this Privacy Policy periodically.